SUPREME BATHROOM & KITCHEN CENTRE LTD
OUR SUPPLY & INSTALL TERMS & CONDITIONS
(1) Payment Terms.
1.1 Upon order approval we will provide you with your payment plan for the product quotation & installation estimate.
It excludes any additional materials or additional labour time which may be required to complete all work.
1.2 Your payment plan will consist of a deposit payment, start payment and completion payment.
1.3 An initial deposit payment of 25% will be requested to process your order.
1.4 The deposit payment can be paid via online banking, credit or debit card except American Express.
1.5 The start payment with cleared funds is required the week prior to the start date to enable all work to commence.
1.6 The start payment and completion payments are requested to be made by online banking.
1.7 Any additional bathroom or kitchen products required prior to or during the install due to requests or changes
in the design by either party will be confirmed with the customer prior to invoicing upon completion.
1.8 Any additional materials or additional labour time required to complete all work will be invoiced upon completion.
1.9 Online Banking, Credit Card or Debit Card payments are accepted for the initial deposit payment.
All other payments are requested by online banking or bank transfer using the contract surname as payment reference.
Supreme Bathroom & Kitchen Centre Ltd - Sort Code 30 96 17 Account 04479098
(2) Additional Installation Costs.
2.1 Any additional products, materials & labour will be additional to the agreed product quotation & labour estimate.
Any additional products, material or labour will be invoiced upon completion.
2.2 All electrical labour and materials have been estimated in good faith but any amount which exceeds our estimate
to meet with all current electrical regulations will be charged upon completion.
2.3 All plastering labour and materials have been estimated in good faith but any amount which exceeds our estimate
will be charged upon completion.
2.4 All decorating labour and materials have been estimated in good faith but any amount
which exceeds our estimate will be charged upon completion.
(3) Installation Completion, Remedial Work & Warranties.
3.1 Upon completion of your new bathroom or kitchen, please raise any concerns or request any advice at that time
on any working operations etc. so our installer can assist you before they leave.
3.2 During the installation our installer will gather all warranty & maintenance paperwork to hand over upon completion.
3.3 Our Installation Warranty provides a 12-month cover on all workmanship carried out by our installer*
(*This excludes any product related issues or faults covered under the relevant manufactures warranty)
3.4 All products will have a relevant warranty from date of purchase.
Any product complaint or fault is required in writing along with product images to sales@supremecentre.co.uk
This will enable a report to be processed and sent to the relevant manufacture.
You may be asked to contact certain suppliers directly.
3.5 Supreme installers will only install goods supplied by Supreme.
No items supplied by the customer will be fitted unless agreed within the installation schedule prior to the start date.
Any request by the customer to fit any own goods once started will require approval from Supreme prior to carrying out.
Additional items supplied by the customer and installed by our installer may incur additional charges.
3.6 We do not provide a 24/7 emergency call out service but will strive to respond ASAP to any issue that may arise.
If needing to contact out of hours, please use the sales@supremecentre.co.uk email address which is regularly monitored.
(4) General Terms & Conditions
4.1 Your bathroom or kitchen includes three free deliveries to site,
please may we remind you that all goods will be delivered within the first few days of work commencing.
It is your responsibility to make room within your home or garage for all goods to be stored during install.
Failure to comply with this may incur further delivery charges.
4.2 Kitchen white goods are not included in the removal of site rubbish and will not be collected.
Any skip provided on site is solely for Supreme use, any items added to the skip without our
knowledge may incur additional costs upon completion.
Plasterboard removal may incur additional costs as per new regulations.
4.3 Our work schedule is estimated upon which we endeavor to adhere to & to arrive on schedule when advised,
however Supreme will not be liable for any delayed start due to a delay within our work schedule or for any reason beyond our control.
On certain installations our installers may need to work into the evening or Saturdays.
4.4 A restocking charge will become due on all goods upon cancellation after 30 days from receipt of order.
4.5 Supreme will manage & complete the installation with reasonable skill & care and accepts responsibility for the standard of workmanship and conditions of tools and equipment. We are fully insured.
4.6 Supreme will request your permission to place a freestanding Supreme Sign on your driveway during all days.
Supreme reserve the right to use any completion images of all our completed bathrooms or kitchens in any advertising.
4.7 Supreme shall be entitled to sub-contract all or part of any work schedule.
In practice we enjoy longstanding relationships with all our sub-contractors
from all trades who are chosen very carefully with you in mind.
4.8 These Terms & Conditions shall be governed by and construed exclusively in accordance with the law of England.
4.9 We respect your privacy and comply with the Data Protection Act 2018.
We will not disclose or pass on any personal details of customers to any third party.
4.10 Supreme Bathroom & Kitchen Centre Ltd is registered in England 3495711 VAT No 700 4900 82
Registered office: Quinneys Saxon House Hellesdon Park Rd Norwich
SUPREME BATHROOM & KITCHEN CENTRE LTD
OUR SUPPLY ONLY TERMS & CONDITIONS
No order can be cancelled after 48hrs from date of order payment or deposit.
Any order cancelled within 48hrs may incur a restocking charge.
One free delivery is included on all standard orders from £850.00 within a 20-mile radius.
A £30.00 delivery charge will apply on all standard orders under £850.00 within a 20-mile radius.
A delivery charge will apply for any standard order over a 20-mile radius TBC upon order.
Non-standard orders will be subject to a delivery charge of £100.00.
A two-man delivery will be subject to a delivery charge of £100.00.
If the item is not in stock & once the order is complete, we will arrange delivery or request collection.
Delivery must be made by the end of the following month from date of contact.
For example, If we contact you in January we will request a delivery date before the end of February at the latest.
Collection of goods must be made within 3 days of contact or any returns may be subject to re-stocking
All orders delivered after the following month from contact are non-refundable.
Although we endeavor to quality check all items before delivery or collection, it is still the customer’s legal responsibility
to check all products are correct and that all products are in good condition prior to installation.
Any queries with your delivery must be advised within 7 days of delivery date.
Supreme will not accept liability for shortages, damaged or incorrect goods notified after 7 days from collection/delivery date,
all goods after 7 days will be covered under the product warranty.
No goods will be accepted for return once installed or removed from original packaging.
Goods that have not been installed and are still in the original packaging as delivered may be requested
for exchange/return if requested within 14 days from delivery date.
Items authorised for exchange/return by Supreme within 14 days of our delivery date which are not required
subject to our T&C’s will require inspection prior to any exchange or refund.
Upon approval of satisfactory goods being returned and authorised for return by our supplier,
an exchange, refund or in-store credit will be issued within 60 days.
Authorised goods returned within 14 days from delivery date will incur a minimum re-stocking charge of 25%.
Special or bespoke orders cannot be cancelled, returned or refunded.
NO GOODS WILL BE ACCEPTED FOR RETURN AFTER 14 DAYS FROM DELIVERY DATE
